Frequently Asked Questions
Everything you need to know about your next journey with Valise.
What materials are used in Valise luggage?
Our suitcases are crafted from premium aerospace-grade polycarbonate and reinforced aluminum frames, ensuring a perfect balance between lightweight portability and high-fashion durability.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping varies by location but generally arrives within 7-14 business days.
What is your return policy?
We offer a 30-day trial period. If you are not completely satisfied with your Valise, you can return it for a full refund, provided it has not been used for travel and remains in its original packaging.
Do Valise products come with a warranty?
Yes, all our luggage pieces come with a limited lifetime warranty that covers functional damage to the shell, wheels, handles, and zippers.
Are the carry-ons compliant with major airline regulations?
Our 'Essential Carry-On' is designed to fit in the overhead bins of most major domestic and international airlines. However, we recommend checking with your specific carrier for their latest size restrictions.
How do I set the TSA-approved combination lock?
Each Valise comes with a detailed instruction manual. Simply set the dials to 0-0-0, press the reset button with a pen, enter your new code, and slide the latch to lock it in.